You can file your claim through our mobile app, online, or by calling 1-800-776-4737 and providing basic information. A representative will explain your coverage and next steps. You can also tell your own insurance company about the accident in case you need to file a claim against your own policy because the at-fault driver had no insurance, was underinsured, or was denied liability by your insurance company. If you are not insured by Progressive or are a Progressive customer without logging in to your account, you can report or view an existing claim here.
If you have rental vehicle reimbursement coverage under your own policy, you will have coverage for a rental car regardless of fault, within the limits of your policy. For example, if you have reimbursement coverage for a rental vehicle, you may be entitled to a rental vehicle while it's being repaired. In certain situations, your insurance company has the legal right to “subrogate,” meaning that it can ask the at-fault third party for reimbursement for an insurance loss. The insurance company generally has approximately 30 days to investigate your car insurance claim, although the number of days varies by state.
This information is not an insurance policy, does not refer to any specific insurance policy, and does not modify any provision, limitation, or exclusion that is expressly stated in any insurance policy. Car insurance is a rare product that you buy in the hope of never using it, but if you're involved in an accident or your vehicle is damaged, you may need to file a claim. If you ever receive an email from Progressive that you're not sure about, forward it to Progressive Phishing immediately. You file a collision claim against your own insurance policy because you need a new car as soon as possible.
The amount of your policy's auto insurance deductible indicates how much you pay out of pocket for a covered claim, while your coverage limits represent the maximum dollar limit that your insurer could pay in a given category. Through subrogation, your insurance company can now try to recover the payment you made to the insurer that originally denied fault. Don't expect the at-fault driver to contact your insurance company; it's up to you to report the accident to the other driver's insurance company. While the payment was meant to compensate you for the costs of repairing the car, your insurer doesn't require you to repair your vehicle.
Understanding how the claims process works, including reporting an accident, working with an insurance adjuster and repairing your car, if necessary, can make filing a claim easier and less stressful. Keep in mind that while police officers sometimes determine fault, it can be a difficult and time-consuming task to prove to an insurance company that the insured driver caused the accident.