We make it easy to file your car insurance claim in a short time. In addition, you can track your claims process online or through our mobile application. Once you submit the request, a claims representative begins the process as soon as possible. Whether you report your claim over the phone or online, you can follow the progress of your claim in real time online or through our mobile app.
A third-party claim is a claim filed by someone other than the policyholder or insurance company. If you have a car accident caused by someone else, you can file a third-party claim with the other driver's insurance to cover expenses related to the accident. If you have liability coverage, as required by most states, it's available to cover third-party claims that others may file when you're the at-fault driver. Although you won't submit the claim to your insurance company, call your insurer as soon as possible to report what happened.
If you file a third-party claim yourself, you can create an at-fault party's insurance account and access their online claims portal, where you can file your claim and track the progress of the claim. Keep in mind that car accident investigations can take months to complete if there are serious injuries, multiple drivers and cars involved, and if it is unknown who was at fault. This information is not an insurance policy, does not refer to any specific insurance policy, and does not modify any provision, limitation or exclusion that is expressly stated in any insurance policy. If you are not insured by Progressive or are a Progressive customer without logging in to your account, you can report or view an existing claim here.
Filing a car insurance claim can be a difficult process, and you're not the only one with questions about how things work. The insurance company generally has approximately 30 days to investigate your car insurance claim, although the number of days varies by state. Otherwise, simply call the other party's insurer to file your claim using the information your insured provides you with about their car insurance. Often, they will file the claim with the driver's insurance company on your behalf, after working with the other insurer to determine fault.